Terms & Conditions

These Terms and Conditions (‘the terms and conditions’) administer the use by the user (‘the user’) of the Olivia Grey (operated by Pixicube Pty Ltd (‘provider’) website or the domain https://www.oliviagrey.co.za (‘the website’). By accessing and making use of the website, the user agrees to be bound by the terms and conditions presented in this legal notice. The user may not use, download, copy, or distribute the content of this website for any marketing, digital, or other purposes, without the advance consent of the provider.

By placing an order at Olivia Grey, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

Any communication with the provider by electronic means or by use of the website by the user is consented to and acknowledged that all agreements, notices, disclosures, or any other communication satisfies any legal requirement. This is including, but not limited to, the requirement that such communications should be in writing.

The use of any product, inclusive of intimate items, purchased from this website is at the purchaser and user’s own personal risk. The purchaser or user indemnifies and holds the provider risk-free against any injury, damage, loss, or compromised health, which may be sustained as a result of using the products sold on the website.

The provider retains the right to change pricing at any time. Whilst we do our best errors do occur on prices and may be changed. All products are sold subject to availability once the order is placed. In the event that the provider is out of stock, a refund or alternative will be offered.

Coupons can only be used on non-sale items and one per purchase. Any Free gift offers are also one per purchase and can’t be used in combination unless otherwise stated.

When you submit a product review, message or photograph (“the Content”) to Olivia Grey you assign us irrevocable non-exclusive royalty-free worldwide rights to publish the Content in any medium. You waive your right to be identified as the author of the work.

The use of private information on the e-commerce platform (i.e. user’s personal information, credit/debit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil delivery.

The provider undertakes that all necessary and reasonable safety measures have been implemented in order to secure the credit/debit card processing by the provider in order to receive payment for goods sold. The provider is nullified in the event that security breaches occurring on the user’s electronic device, which may occur due to inadequate virus protection or spyware that may unintentionally be activated on the user’s electronic device.

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control).

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you, and

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at your cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

Returns & Refund Policy

Privacy Policy

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