FREQUENTLY ASKED QUESTIONS ABOUT OUR SEX SHOP

Do you have a physical address?

Yes we do, but it’s an administrative office only where we source products, manage the online sex store, and ship products from, not a walk-in adult store. Our administrative office is located in Marina da Gama, Cape Town

What is discreet shipping?

Discreet shipping means that we’ll send your goodies in an inconspicuous box placed in a standard courier bag, with no Olivia Grey branding or mention of sex toys on the parcel. Even the waybill and the charges on your card or bank statement won’t say Olivia Grey, It will say Pixicube Pty Ltd. Sneaky? We think so! ūüėČ MORE INFO

How Do I Change My Delivery Address?

Please contact us as soon as you realise you need to change the delivery address. We will update it for you.

Who will deliver my parcel?

We use Sky Net, because we think they’re pretty cool people, they’re very fast, and they’ve never let us down. Once your parcel is collected, you’ll receive an email with your waybill number. You can track your order using your¬†waybill number on their site. MORE INFO

What is your refund & returns policy?

Due to the intimate¬†nature of the products, and the protection of our customers, we are not able to refund, nor replace a product once shipped¬†unless it has a factory fault. Once it leaves our warehouse, there’s no way for us to really know whether a product has been used or not, even if the packaging looks untouched. So to be super safe, we cannot accept returns.

However, should your product be faulty, we will gladly honour the manufacturer’s warranty and replace your sex toy. You can send an email to hey@oliviagrey.co.za, and we’ll sort it out for you. MORE INFO

How secure is my personal information?

In order to process your ordering ship your sex toys to you, we need some information about you, such as your name, how to contact you & where to ship your goodies. This information is securely stored on our secure & encrypted server, and only our customer service staff has access to this information. We’ll never share your info with any 3rd party or make it available publicly.

How secure is my payment information?

Payments are processed through our secure payment gateway partners, PayFast & SnapScan. These companies make use of the highest bank-grade security & encryption and ensures your credit card information is stored & processed securely. Your bank will show a payment to Pixicube Pty Ltd. MORE INFO